Privacy Policy

Last updated: 31 July 2026

NamsNet Billing is a Wi-Fi and internet-service management platform. This policy explains how the platform handles personal data when authorised staff use it to manage customers, subscriptions, payments, network access, and support.

Information we process

Depending on the features your organisation uses, NamsNet Billing may process:

• customer details, such as name, phone number, email address, address, and national identification number;
• account and staff details, including email address, role, and sign-in information;
• service and billing information, including internet package, subscription status, invoices, payment amounts, payment method, transaction code, and notes;
• network and session information, such as IP address, MAC address, connection times, data usage, and device/network status; and
• router connection details supplied by authorised administrators. Router API passwords are encrypted at rest.

Why we use information

We use this information to provide and administer internet services, authenticate staff, manage customer accounts and access, record payments, produce invoices and reports, maintain network security, troubleshoot service issues, and meet applicable legal or regulatory obligations.

How information is shared

Information is accessible only to authorised staff of the organisation operating the system and to service providers needed to deliver the relevant service, such as payment processors, hosting providers, and network infrastructure providers. We do not sell personal data. Information may also be disclosed where required by law or to protect the security, rights, and property of the organisation, its customers, or others.

Security and retention

We use reasonable technical and organisational safeguards designed to protect information from unauthorised access, loss, misuse, or disclosure. No system is completely secure, so authorised users should keep their passwords confidential and restrict access to the platform. We retain information for as long as needed for service delivery, record-keeping, dispute resolution, security, and legal obligations, then delete or anonymise it where appropriate.

Your choices and rights

You may have rights to request access to, correction of, deletion of, or restriction of the use of your personal data, and to object to certain processing. Requests should be sent to the internet-service provider or organisation that collected your information, as it determines the purpose and means of processing customer data. That organisation may ask for information to verify your identity before responding.

International transfers

If the organisation uses cloud or third-party services located outside your country, personal data may be processed in those locations. The organisation should ensure appropriate safeguards are in place for any such transfer.

Changes to this policy

We may update this policy to reflect changes to the platform, law, or our data practices. The latest version will be posted on this page with a revised effective date.

Contact

For privacy questions or requests, contact the NamsNet Billing administrator or the internet-service provider that manages your account.

Important: This page is a product privacy notice and should be reviewed by the organisation's legal or privacy adviser before relying on it as a complete legal compliance document.